Help Centre

Our Help Centre provides information which may be useful to policy holders.

Making a Claim

This section provides a list of things to do prior to making a claim, how to make a claim, and how your claim will be settled.

Read more about how to make a claim
Top of page

Making a Change

Information about making a change to your policy, such as cancelling or transferring your interest.

Read more about making a change to your policy
Top of page

Making a Complaint

We are committed to providing you with a first class service. However there may be times when you feel we have not done so, this section provides details of our complaints procedure.

Read more about how to make a complaint
Top of page

What You Need to Know About Your Policy

Important information about your Home Insurance policy.

Read more about what you need to know about your policy
Top of page

What Our Policy Does and Doesn't Cover

This section contains information about what you are and are not covered for.

Read more about what our policy does and doesn't cover
Top of page

What's Excluded

Information about specific exclusions that apply to your policy.

Read more about what's excluded
Top of page

Endorsements

Information about special terms and conditions which apply and form part of your policy.

Read more about endorsements
Top of page

Policy Information Booklet

An electronic version of your Policy Booklet, which contains full details of your insurance policy.

Read more about the policy information booklet
Top of page

Words We Use

Certain words have a special meaning when used in our policy information, these are explained in this section.

Read more about words we use
Top of page