Help Centre

Our Help Centre provides information which may be useful to policy holders.

Making a Claim

This section provides a list of things to do prior to making a claim, how to make a claim, and how your claim will be settled.

Read more about how to make a claim
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Making a Change

Information about making a change to your policy, such as cancelling or transferring your interest.

Read more about making a change to your policy
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Making a Complaint

We are committed to providing you with a first class service. However there may be times when you feel we have not done so, this section provides details of our complaints procedure.

Read more about how to make a complaint
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What You Need to Know About Your Policy

Important information about your Home Insurance policy.

Read more about what you need to know about your policy
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What Our Policy Does and Doesn't Cover

This section contains information about what you are and are not covered for.

Read more about what our policy does and doesn't cover
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What's Excluded

Information about specific exclusions that apply to your policy.

Read more about what's excluded
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Information about special terms and conditions which apply and form part of your policy.

Read more about endorsements
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Policy Information Booklet

An electronic version of your Policy Booklet, which contains full details of your insurance policy.

Read more about the policy information booklet
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Words We Use

Certain words have a special meaning when used in our policy information, these are explained in this section.

Read more about words we use
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